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Capability model
Trainings
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Community
Who We Are
BTS AI Assistant
BT Academy

Home • Services

5.0 Service Delivery

Introduction to Service Delivery Discipline
Service Integration and Quality Assurance
Service Release and Operational Readiness
Service Operation and Automation
Support and Service to Users
Continual Improvement and Retirement

Business Value Realisation Introduction to Service Delivery Discipline

Value Creation Model Capability Model Roles and Responsibilities Mindset model

Demand

Strategy and Governance

Strategic Planning

Enterprise Architecture

Objectives, Governance and Steering

Operating model and management tools

Competence, Roles and Organisation

Risks, Quality, Compliance and Ethics

Security and Data Protection

Service Governance

Service Planning

Service Portfolio

Ecosystem Development and Intellectual Property Rights

Sourcing, Purchasing and Contracts

Supplier Relationship and Performance Management

Financial Planning and Control

Resource and Asset Management

Development

Innovations and Concepts

Development Portfolio

Requirements and Feasibility

Prioritisation, Commitment and Backlog

Design, Development and Validation

Rollout and Training

Business Value Realisation

Service Delivery

Business Continuity

Service Catalogue

Service Integration and Quality Assurance

Service Release and Operational Readiness

Service Operation and Automation

Support and Service to Users

Continual Improvement and Retirement

Data and AI

Data and AI Strategy

Data Domains and Assets

Data Ownership and Governance

Data Architecture, Design and Standards

Data Flows and Access Management

AI Product Governance and Management

Data Lifecycle Management and Quality Assurance

BTS and Other Established Frameworks
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